Shipping Policy for PABX Support Pty Ltd t/a Luminous Solar
Thank you for shopping with PABX Support Pty Ltd t/a Luminous Solar! We are committed to providing you with high-quality electrical equipment and solar backup systems, and we strive to make the shopping experience as seamless as possible. Below is our shipping policy for all orders placed through our Shopify store.
1. Order Processing Time
- All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order is successfully placed, and another email with tracking details when your order ships.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to ensure that your products arrive safely and on time. Delivery times may vary based on your location and the shipping method selected:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-4 business days
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Overnight Shipping: 1 business day (available for certain products)
Shipping times are estimates and are not guaranteed, especially during peak seasons or due to unforeseen circumstances such as weather delays.
3. Shipping Rates
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. We offer free shipping on orders over R5000.00 to eligible locations.
For international orders, shipping rates will be calculated at checkout and are subject to import duties, taxes, and customs fees, which are the responsibility of the buyer.
4. Domestic Shipping
We currently offer domestic shipping within South Africa If you are located outside of South Africa., please refer to our International Shipping section below.
- All shipments are sent via trusted carriers such as UPS, FedEx, and USPS.
- Once your order is shipped, you will receive a tracking number via email so you can monitor the status of your delivery.
5. International Shipping
We offer international shipping to select countries. International shipping rates are calculated at checkout based on the weight and destination of your order. Please note that international orders may take 7-21 business days to arrive, depending on the destination.
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Customs & Duties: International shipments may be subject to customs fees, import taxes, or other charges that are the responsibility of the customer. Please check with your local customs office for any additional costs before placing your order.
- We are not responsible for any delays caused by customs processing or shipping carrier issues.
6. Shipping Restrictions
- Certain items, such as large solar backup systems or batteries, may have specific shipping restrictions or additional requirements due to their size, weight, or hazardous nature.
- Please contact us directly if you are unsure about the shipping requirements for any specific product.
7. Damaged or Missing Items
- We take great care in packaging your order, but if your item arrives damaged, please contact us within 7 days of receiving the package. We will assist you with filing a claim and arranging a replacement or refund.
- If your order is missing items, please check your shipping confirmation and tracking details. If the issue persists, contact our customer support team for assistance.
8. Address Accuracy
- Please double-check your shipping address before completing your order. We cannot be held responsible for any delays or issues caused by incorrect address details. If you notice an error in your address after placing your order, contact us as soon as possible, and we will do our best to assist you.
9. Returns and Exchanges
We want you to be completely satisfied with your purchase. For more information on our returns and exchanges policy, please visit our Returns & Exchanges page.
10. Customer Support
If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team:
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Email: admin@luminoussolar.co.za
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Phone: 0218701125
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Live Chat: Available on our website during business hours.
Thank you for choosing PABX Support Pty Ltd t/a Luminous Solar for your electrical equipment and solar backup system needs. We appreciate your business and look forward to serving you!
Feel free to adjust any details specific to your store, including the free shipping threshold, customer service contact details, or any particular shipping carriers you work with!
